Refund Policy

Overview

This Refund and Cancellation Policy applies to therapy services offered by TherapyMends, including individual sessions, couples therapy, and related counselling services booked through our website or other official channels.

Refund Eligibility

• Refunds are issued only if a session is cancelled by TherapyMends (for example, due to therapist unavailability or a technical issue on our end) and you choose not to reschedule.
• No refunds are provided once you have joined the call for a scheduled session.
• No refunds are provided for no-shows or if you miss the session for any reason. In such cases, the session is considered consumed.

Rescheduling

You may request to reschedule a booked session subject to therapist availability. If you choose to reschedule, the booking amount will be carried forward to the new slot. Refunds are not provided for rescheduled sessions.

How to Request a Refund

If eligible, please email support@therapymends.com with the following details:

• Your booking ID and full name
• Your contact number
• The scheduled session date and time

If the session cancellation was on our end and you prefer a refund over rescheduling, we will initiate the refund to the original payment method.

Refund Processing Time

For approved cases, refunds are typically processed within up to 15 business days to the original method of payment. Timelines may vary based on your bank or payment provider.